Refund Policy

At AC3 Hydration, we stand behind the quality of our products. If you experience an issue with your order, we're here to help.

Returns

Due to the nature of our products, food and beverage items cannot be returned once they have been delivered, except in cases where the product arrives damaged, defective, or the incorrect item was shipped.

If you experience one of these issues, please contact us within 30 days of receiving your order at customer@ac3hydration.com.

To help us process your request, please include:

• Your order number
• A description of the issue
• Photos of the damaged, defective, or incorrect product (if applicable)

We may request additional information to evaluate your claim.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery.

If your order arrives damaged, defective, or you receive the wrong product, contact us within 30 days of delivery at customer@ac3hydration.com. Once we review your claim, we will determine whether a replacement or refund is appropriate.

Depending on the circumstances, we may ask that the product be returned before issuing a refund or replacement. If a return is required, we will provide return instructions.

Non-Returnable Items

The following items are not eligible for return:

• Opened or partially consumed beverages
• Food and beverage products that are not damaged or defective
• Products purchased through third-party retailers (please contact the retailer directly)
• Sale or clearance items
• Gift cards

Order Cancellations

Orders begin processing shortly after they are placed. If you need to cancel an order, please contact us immediately at customer@ac3hydration.com.

While we will make every effort to accommodate cancellation requests, we cannot guarantee cancellation once an order has entered processing or has been shipped.

Exchanges

We do not offer direct exchanges.

If your order qualifies for replacement due to damage, defect, or shipping error, we will send a replacement product at no additional cost when appropriate.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, as required by applicable law.

This right does not apply where an exemption under applicable law exists, including for sealed food or beverage products that have been opened after delivery or other products that are not eligible for return due to health or hygiene reasons.

Refunds

If your refund request is approved, refunds will be issued to your original payment method within 10 business days after approval.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at customer@ac3hydration.com.

Contact Us

If you have any questions about this Refund Policy, please contact us at:

AC3 Hydration
Email: customer@ac3hydration.com